r/canadaguns • u/AutoModerator • Jul 17 '22

Weekly Newbies & FAQ Thread - Post your questions here for PAL/RPAL application, timelines, CFSC/CFSRC, references & requirements, or general new to firearms ownership -type questions

This thread will be used for the "new"-type questions, PAL/RPAL applications, references, CFSC/CFRSC requirements, storage/transport, or other general "new-to-me" firearms ownership questions.

In response to this thread, the community was quite positive for a thread to cover these subjects.

These threads will be stickied for a week, renewing every Sunday @ about 0600 AST. Previous threads here. Take a look, your question may have been answered!

If you have any suggestions for this thread, please feel free to ask here, or send the Mods a message.

Thank you!

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u/ultra_bright Jul 21 '22

Had a local gun store tell me the CFO is telling the stores to stop asking people to call the office, so I'm guessing that's the reason they aren't giving the reference numbers out. They are just lying to you since the CFO doesn't want people calling to check.

I called FOC and they knew who I was and what my orders were just from the caller ID without me giving them any info, which means they have a good CRM. No company that is using software like that takes an hour to look up something as critical as a reference number.

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u/GinnAdvent Jul 21 '22

It was just that there was a story, I can't remember if it was here or on CGN that, apparently, they order a something but never got the reference number. Called FOC 2 weeks later, only to find out there is an inventory error so it was never submitted in the first place.

At the end, they refund him the money, but that was the 2 weeks he could have ordered it from somewhere else to make up for the lost time and tie up on the credit card.

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u/[deleted] Jul 22 '22

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u/GinnAdvent Jul 22 '22

Glad you finally got it, same thing happened to me too.

But it was not with FOC, another LGS, first time happen to them 10 days to realize the mistake, and another ten days for refund to happen.

2nd one right after the handgun announcement, and I call the next day after I place an order, and they apologized again, and refund a lot quicker this time.