r/canadaguns • u/BowFella • 12d ago

Gun and gear reviews Horrible warranty, Burris/Stoeger

So I sent a 2-8x scope to Stoeger for warranty. I hear nothing back for 3 months then I finally get my scope in the mail. It's a 4-16x. They took 3 months to send me the completely wrong scope.

Now if I needed that scope for hunting season I'd be livid. But I wasn't planning on keeping any more Burris scopes. So on the bright side the scope they sent back is more expensive for a trade in.

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u/BrotherLefthand 12d ago

That's why I buy Vortex...

Dropped my Viper 20-60 HD spotting scope. It took a pretty nasty hit on the way down the hill. Vortex sent me a brand new one, I shipped them the old one back.

Never got service like that from any other brand.

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u/swift_gilford 10d ago

bought a used PST Gen2 from an open box sale; worked fine for about a month then on a rainy day shoot i couldn't turn the windage knob at all. Sent the email Monday for the RMA, got it within the hour, sent it in the mail tuesday, they received it on Wednesday; an hour later i had both the receipt email and 'issue resolved email'. They were just going send me a replacement. Was shipped that evening, i had the scope Thursday by the time i got home from work. Had it mounted and back at the range that Saturday to rezero and shoot.