Citadel Adler ad-500 warranty nightmare

[u/h8rddtLUVregards]

Hello all. Thought I'd share my experience.

I purchased an AD500 in .308 in August or so of 2025. Upon trying it for the first time, I couldn't hit a barn at 100 yards. Figured it was just me and iron sights. After a breakin cleaning I noticed a piece of iron on the floor (uh oh I hope that's not out of the rifle). Upon inspection and looking at the parts manual, it was a piece of the cam pin that the bolt slides on to rotate. Put in a claim, all was well, they sent me a new part. Great!

I then put an lpvo on the rifle and took it to the indoor range to sight in. I had a 1.5-2" grouping... At 25 yards. Turns out, the barrel is failing. Rifling scored and pitted. Ok. Great. Put it another warranty claim, and they had me send the rifle out to gravel agency in Quebec from Alberta. This was December 2025.

Warranty was approved and process began. After a couple months went by, I began following up frequently. They were waiting for parts, or a new rifle. Then a new rifle showed up at their facility, but it failed inspection. Now about a month ago, I had a new reference number issued in my firearms account. Awesome it must be on the way soon, finally.

They sent me an invoice saying it was ready for pickup, in Quebec. I followed up with them to confirm it will be mailed back, and they said yes just an automated error, and they would send a tracking number when sent. Awesome.

3 days later I follow up as I still had not received a confirmation. They told me it was shipped July 13th via Canada post, and should be arriving in the next couple days, and keep checking the post office. Fair enough. It is now July 29th and after having no delivery notice still, I have been hounding them to send a tracking number or even any form of proof that they sent the rifle back to me, or that their IT department was working on the issue like they said (not sure how it's an IT issue). They told me to take their word for it, that wildfires have been disrupting Canada post, and they cannot disclose company information, and they can't do anything about a refund until they "figure it out". Canada post standard across Canada is 4 business days according to their website, and no postage delay is active on their website. They have basically told me now to just wait.

If a company can't provide something as simple as a tracking number for a package they shipped to a customer, and have no real explanation as to why, I'm convinced they haven't sent me anything at all.

Any advice?

[u/CAFirearmSociety]

Gravel agency is dog shit and bunch of clowns