r/canadaguns • u/coniferslav • 22d ago
Application / Regulation advice What is up with this "Contact CFO" message?
I bought a shotgun online from Bullseye the other day, today I got this email from them.
Im not sure what the issue is, I got my PAL in June and have made purchases without issue.
I wasn't in any legal trouble or anything, so this seems odd. Has anyone else had this happen before?
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u/Tuxedo_Maskk 22d ago
Here's a wild idea... Maybe contact the CFO and find out.
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u/mywaaaaife 22d ago
Nah, ask completely unrelated parties on the internet sounds more relevant.
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u/coniferslav 22d ago
I was just asking if anyone had this experience before and what came of it. Obviously I contacted them. Don't be a sarcastic ass.
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u/mywaaaaife 22d ago
Sarcastic Ass is literally my job title.
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u/TheRealTwooni 22d ago
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u/ohitsham 21d ago
“Obviously I contacted them” then why the tf u making this post.
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u/coniferslav 20d ago
You can't read the sentence before that? Wanted to see if anyone else had that issue before and what caused it.
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u/coniferslav 22d ago
I emailed them since its too late to call them. I will follow up with a call tomorrow.
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u/LumberjackCDN Gold'n Loan Outfitters & Pawn 22d ago
Your PAL is probably in review we have had a few customers have this happen recently. Id still call to confirm. It takes a couple days and then its back to normal if this is the case
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u/coniferslav 22d ago
Why would it be in review if they already issued it? Wasnt the time for review the months of waiting before??
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u/LumberjackCDN Gold'n Loan Outfitters & Pawn 22d ago
They pull them randomly to recheck from time to time
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u/LeviathanOfLiberty 22d ago
Yeah it's out of their control, the CFO puts flags on PALs for a variety of nebulous reasons. As they stated, if they contacted the CFO, the CFO would inform them that the customer/buyer has to directly get in touch with them.
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u/Flat-Dark-Earth Big Bore Specialist 22d ago
Hide the doggo.
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u/PteSoupSandwich The 10/22 Dude 22d ago
Unless the doggo is a fire station or a gunsmith, it should be ok
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u/ssgfrmrswrp 22d ago
Im curious now too, did you contact them?
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u/pene_minusculo 22d ago
It can be any number of things, could be as simple as the email you used wasn’t the same as the one you used to apply for your PAL.
Just call the CFO.
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u/MourningWood1942 22d ago
Onetime I got that, called the CFO and he said he saw my PAL photo and thought I was kinda cute so he flagged it so I call him. Now we are fucking
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u/SpectreBallistics Spectre Ballistics International (Verified) 22d ago
Happens all the time. Just call the CFO.
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u/coniferslav 22d ago
This is a regular thing?? Is there any reason why? It just makes no sense to me.
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u/SpectreBallistics Spectre Ballistics International (Verified) 22d ago
Yeah we have it happen several times per week sometimes.
Reasons vary. Just call.
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u/CrabShout 22d ago
Clearly the swat team is on their way as we speak.
You should be fine, the CFO’s office will help you clear things up (unless you forgot about some recent charge lol).
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u/coniferslav 22d ago
No charges or any police contact which is what bewilders me, I know I put down the same email and address thats on file so that isn't the issue.
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u/Fit-Internet4674 22d ago
Did you move recently? Or since your PAL was issued under your old address, did you update your address if so? Maybe address mismatch is my wild guess since we’re throwing em out there.
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u/coniferslav 22d ago
Nope, all of that is the same.
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u/givemehellll al 22d ago
Any relationship issues/ breakups or family drama?
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u/coniferslav 22d ago
Nope, all is well in the household. My wife is getting her PAL soon as well so we can do trap.
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u/WS2329 22d ago
Indicates a flag on your account. Doesn’t necessarily have to be something serious. Could literally be as simple as address change verification pending, safe storage questions that they might have for you, etc… just call the CFO and hopefully it will be sorted over the phone. Good luck!
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u/coniferslav 22d ago
Yes hopefully, I am compliant with everything and no change of address or contact info.
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u/WS2329 22d ago
Nothing to worry about then.. been in that boat myself a few years ago and it was an easy resolution
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u/coniferslav 22d ago
Did they give you a reason as to why it was flagged?
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u/WS2329 22d ago
Yes, the did. Involved questions around borrowing/lending of FAs. I was honest and answered all questions. Issue was resolved over the phone
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u/Accomplished-Beat779 22d ago
Did they say you have to do PAL check before lending?
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u/Clover_Lawn_4440 22d ago
I moved with restricted without an ATT. Changed my address online and a few weeks later got flagged and reminder to get an ATT next time. Apologized and all was good.
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u/KriosXVII 22d ago
It means that under no circumstances should you contact the CFO, you must instead ask reddit and your AI of choice
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u/coniferslav 22d ago
You must've missed the part where I did contact them and will contact them again the following day.
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u/16gaugeguy16 22d ago
It's usually not serious. I've seen times where it seemingly appeared random. As long as you haven't been arrested, apprehended, or reported for something you're fine.
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u/coniferslav 22d ago
Wow an actual answer that calms my nerves! Thanks! Its just random? Because I have not had issues or reports or any LEO interactions
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u/16gaugeguy16 22d ago
I'm sure on the back end there is a reason, but it isn't usually a serious reason and can happen to anyone it seems. If you haven't done anything wrong, they'll just push it through on the phone when you call. We use to have it happen to customers all the time (a few times per week) and 95% of the time we would fix it on the spot with a phone call to the cfo.
If I had to speculate why this happens, someone with a similar name and DOB populated a high match score on CPIC and/or a FIP hit so you get flagged as a precautionary.
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u/Fluffy_Dad 22d ago
Working at a firearms retail store, I have seen, just recently, a PAL suspended for reportedly not sufficient safe firearm handling instruction (and the instructors license being revoked as well). The person had to do the PAL course again, before they could purchase another firearm.
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u/Geralt-of-Rivai 22d ago
Are you saying the instructor that taught the course have out false information so everyone who took the course has to redo it?
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u/Fluffy_Dad 22d ago
That is a possibility. I have noticed many people buying firearms that do not know the basic firearm actions, identifying ammunition, safe operation of firearms, knowledge in either official testing language. The CFO office may investigate as to who did the testing and revoke their instructing credentials as well as licenses of their students.
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u/fishhacker5 20d ago
In my 10 years in the industry, this is a terrifying statistic that is rising rapidly. Used to be 1:50 clients, now it’s 2:3, particularly in a certain demographic that frequents the media. I refused about 9 sales last week alone. I intend to leave the industry within the next year if the trend continues and my optimism is low…
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u/coniferslav 22d ago
Im not sure that would be my issue, Ive only been to the range a few times with no issues and keep my firearms stored safe & legally.
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u/chillyrabbit 22d ago
No they are saying the instructor who would have certified the person as safe to handle firearms by passing the CFSC.
Was found to not be conducting the CFSC the correct way, and because of that it then invalidated all the CFSC pass results for whoever received training from that instructor.
Basically in the CFO's eyes that person would have been considered to not have passed the CFSC since the instructors training or testing results were found insufficient, and without passing the CFSC you can't have a license.
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u/StairwayHiker 22d ago
It’s not necessarily easy, but login to the govt site and read the damn message.
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u/Apprehensive_Lock868 22d ago
Now you've got me a bit worried. I've had my PAL checked 30 times in the past 1.5 years purchasing around 30 firearms. I hope that doesn't flag me
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u/Same-Matter-2368 22d ago
Once I made a video and post it on Instagram and Facebook with my real name in the video, I’m shooting targets with my sons. Then a few months later, I went to buy a two more shotguns from the retailer and they said my card is declined my pal, so I called CFO and after two months, they told me that my PAL is flagged and is temporary locked for the reasons I made online threats and what not which I didn’t so I had the regional police called me interviewed me, took a statement from me my Ex Wife, my friends and then unlocked my card so the point is that maybe your card is locked as well if somebody made a complaint about you . imagine somebody saw my video with my real name which is stupid from my part ( . I should put a nickname ) and reported me anonymously and took me almost 8 months to unlock my PAL again.
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u/AceArchangel 22d ago
I notice you said since you got your PAL in June you have made "purchases" as in multiple. Now I'm no expert but there is potential that your account could have been flagged if you have been making multiple purchases in such a short period of time. It's literally been like 2 months and it would be irregular to be making multiple purchases in such a short period from getting your PAL.
Not saying that is what caused it just putting it out there.
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u/CurlyWurly61 22d ago
It would be irregular to be making multiple purchases in a short period? Brother. I recieved my PAL on a thursday and my the following wednesday I had an SKS, .22 Derya and a 12 Gauge plus ammo and bunch of other shit from multiple different sites.
My front porch looked like Christmas came early
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u/StraangeTamer 22d ago
Imagine the irregularities that occurred when the handgun ban was coming into place..
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u/coniferslav 22d ago
In the last few months I bought a rifle, ammo a few times from the range and Home Hardware. Nothing else since this week when I wanted to buy the shotgun.
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