r/canadaguns Jun 06 '26

Gun and gear reviews Another high caliber services update. The plot thickens

So the owner states in my review that he’s never seen an email from me even though I have an entire thread with them. He also says I can call today and get a refund. Well I’ve already requested one in writing twice, and left a voicemail with no replies. After he or another older man who works there answered the phone the first time I called, I was told they were to be shipped out on Friday. when it wasn’t and the next week was underway, they wouldn’t answer any phone call from me, funny enough, I got a friend to call 10 mins after I had and they picked up immediately. After he asked for the hours and told me they answered I called them right away and sure enough, no answer.

Beware of ordering from this company. Worst customer experience, lying in their own reviews, and refusing to send a refund upon request.

142 Upvotes

40 comments sorted by

69

u/VeganSandwichMonster Jun 06 '26

They're going to completely miss the SKS accessory rush and kill their reputation. Talk about a self-own.

19

u/Acceptable_Visit_115 Jun 06 '26

I mean when the SKS accessory rush began in 2020 and ramped up in 2024 and 2025, they didn't change their leisurely pace of dropping 1-2 batches of adaptors a year at all... They are almost always sold out immediately and backordered for the rest of the year.

You'd think that with something this high demand, they are incentivized to make more of them.... Same with Dlask and their short barrels. They just refused to make more.

11

u/Canadian-AML-Guy Jun 06 '26

Probably a risk decision due to the capital costs required to scale in production. Why would you invest tens or hundreds of thousands if it I'd likely you get banned before you make profit

9

u/julienjj Jun 06 '26

As a small business owner I kind of understand.
Manufacturing has long lead times and upfront cost, and high risk. You spend all that money and you only get the profit on the last few items sold.

You want to spend time working on the project, then you have to do customer service randomly.
The pain is real.

1

u/SJHardware Jun 07 '26

On the dlask thing, that not tue, Joe had been trying to retire for years. Joe in thrclast few,years spent a large chunk of time at his house overseas, and made the 870 bbls when he was back in canada, as thr staff pull not by themselves. themselves. Dlask is closed now But someone is making shotgun bbls.

1

u/Acceptable_Visit_115 Jun 07 '26

I'm so glad someone took over.

38

u/CAFirearmSociety Jun 06 '26

Sounds like the old tactic of lying and holding out long enough that the customer can’t do a charge back.

31

u/iwannabeaspacecowboy Jun 06 '26

This was their reply to my email. They didn’t address anything about specifically not picking up my calls even though I all I ever asked was if there was an update and if not if I could get a refund

9

u/jwubadubdub Jun 06 '26

The employee did leave and now works at another local shop. That part is true, fyi

4

u/iwannabeaspacecowboy Jun 06 '26

Did that happen within the last week? I tried to contact them last Wednesday and got nothing but as soon as I post the review they reply

5

u/jwubadubdub Jun 06 '26

Within the last month or so. I don't recall the exact date

1

u/H0B013 Jun 09 '26

Ah shit which one

2

u/warpFTL Jun 06 '26

What's the deadline usually?

4

u/iwannabeaspacecowboy Jun 06 '26

120 days

2

u/warpFTL Jun 06 '26

Good to know, thanks.

2

u/DoYouGetSarcasm Jun 06 '26

It depends on the credit card. Plan as if it's 60 days until you know otherwise for your specify card.

I had to do one and was limited at 90 days.

1

u/warpFTL Jun 06 '26

Thanks, I'll check with the bank.

0

u/Mother_Refrigerator3 Jun 06 '26

Thats exactly what their doing. They did it to me.

24

u/Necessary_Field_8424 Jun 06 '26

More like Low Caliber Services.

I'll walk myself out.

9

u/Mother_Refrigerator3 Jun 06 '26

Their scammers. Sold me a gun through delivery and sent me a broken gun they talked the talk like they would fix it I sent it back to them and they sent it back broken again with no work done to it. Avoid these people like the plague.

1

u/Smart_Letter366 Jun 07 '26

How do you get a broken gun? Was this a new firearm?

Was it a Chinese or Turkish lemon?

I want some details, that just seems incredibly bizarre.

2

u/Mother_Refrigerator3 Jun 08 '26

One of their milled sks with the adaptor. They put a hole through the receiver somehow then tried to claim I did it with a screwdriver (its hardened steel so thats literally impossible). It also came with missing parts required to function. When I sent it back they said they fixed it and fired multiple rounds through it which wasnt possible since that part was still missing and the hole wasnt fixed. I understand its surplus but when you physically work on a gun to sell to your customers it should be functional.

10

u/Cableguy613 Jun 07 '26 edited Jun 07 '26

They took 350ish dollars for magazines from me, never received an update or mags. I’ve sent 10+ emails, usually get a response every third. For the first 3 months it was just waiting for order to arrive so they could ship. Going on 8 months now, have ignored 3 emails about refunding. After explicitly saying refund wouldn’t be an issue, it’s been pretty sad coming from a place you want to support but no longer can - or recommend.

2

u/milanskiv Jun 08 '26

Always pay with a credit card and do a chargeback when needed

8

u/BagAdditional9150 Jun 06 '26

Same situation, ordered 5th of March, I’ve initiated a chargeback about 4 days ago with my card issuer

9

u/BrotherLefthand Jun 06 '26

HiCal is trash and does trash work.

3

u/iwannabeaspacecowboy Jun 08 '26

If anyone is looking for an adapter after dealing with this company, I went and placed an order on Saturday from True North and it was shipped by 6:30am on the first business day. Can’t speak to its quality yet but already a much better experience with a Canadian gun business

2

u/stephenhoskins32 Jun 07 '26

I bought one when it was 299 they've refunded the difference when they changed the price to 199. I've been wondering whats taken so long they said it was delays from the supplier.

2

u/iwannabeaspacecowboy Jun 07 '26

I was told it was less then a week away several times and then waited months

1

u/stephenhoskins32 Jun 07 '26

Yeah, when I ordered i thought they were in stock. Had I known id have to wait months I would have waited.

I'll be calling and emailing Monday for an update

2

u/emeric1414 Jun 07 '26

Shit I missed the deadline on charge back...

1

u/Mother_Refrigerator3 Jun 08 '26

Their not with the Better Business Bureau but everyone should file a complaint with the Chief Firearms Officer get their license revoked.

2

u/Embarrassed-Gur1769 Jun 09 '26

Another opportunity for me to say fuck hical

0

u/thingk89 Jun 06 '26

I will not speak on this specifically as it seems really nasty, but I will say that I have bought in store multiple times with great service from a younger guy and would buy again at the counter.

5

u/Mother_Refrigerator3 Jun 06 '26

Yeah at counter where they cant scam you. Just dont order anything online because they will scam you.

-4

u/Foreign_Active_7991 Jun 07 '26

I've bought parts from them online (including an SKS magwell adapter) and am happy with said purchases, seems a bit much to claim "They will scam you."

3

u/Mother_Refrigerator3 Jun 07 '26

Maybe that was before but I ordered within the last 2 years and they ripped me off on a 1400$ order. Seems like something changed in the owners in the last few years. Pure scum.

-2

u/Foreign_Active_7991 Jun 07 '26

It was fall/winter 2024, so not that long ago 🤷‍♂️

2

u/Cableguy613 Jun 07 '26

Well, I’ve been scammed for 338 bucks so I beg to differ.